We do not offer warranties on our products. However, if an error occurs on our part—such as sending a defective or incorrect item—we will provide a replacement product or store credit. Customers must contact us promptly with proof of the issue to arrange a resolution.
Yes. All transactions on our store are processed securely through Yoco on Shopify, using SSL encryption to protect your personal and payment information. You can shop with confidence knowing that your data is safe and your checkout experience is fully secure.
Shipping usually takes up to 10 working days. This allows time to confirm stock, prepare your order with care, and ensure reliable delivery to your door.
We process all orders within 1–3 business days, and tracking details are sent as soon as your package is dispatched. Delivery times may vary slightly depending on location, courier delays, or high-demand periods, but we always aim to get your order to you as quickly as possible.
If your order hasn’t arrived within the expected timeframe, contact our support team with your order number, and we’ll assist immediately.
At Petverse, we value transparency and strive to ensure every order is accurate and meets our quality standards. All sales are final, and we do not accept returns or issue refunds under normal circumstances.
However, in the rare event that an error occurs on our part—such as sending the incorrect product or a defective item—we are committed to rectifying the situation. Affected customers will be eligible to receive either a replacement product of equal value or store credit, at our discretion.
To request resolution, customers must contact our support team promptly, providing order details and clear evidence of the issue. Once verified, we will process the replacement or credit efficiently to ensure a satisfactory outcome.
This policy ensures fairness while maintaining the integrity of our operations and protecting both our customers and business.
You can get live help directly on our website through the chat box located at the bottom left corner of your screen. There you’ll find quick answers to FAQs or, if you sign up, you can chat directly with one of our online agents.
For additional support, feel free to email us anytime at team.pawverse@outlook.com — our team will get back to you as soon as possible.